FAQ's

Is shopping at Elegante Layers secure?

Yes, shopping with us is completely secure. For making payments, you are routed to the websites of our payment partners (PayU and Paytm) which are completely secure. This routing of sensitive payment related content is done through https security.

What are the delivery charges?

kindly check our shipping policies 

What are the available mode of payment?
We accept the following methods of payment

  • Credit Card
  • Debit Card
  • Net-Banking
  • Paytm
  • Wallet
  • UPI 
  • G pay
  • Cash on Delivery.

How will I know the order is confirmed?
Once you place an order, you will receive a confirmation mail from us to your registered mail ID. If you have not received it, please check your junk or spam mail folder. If you didn't receive confirmation within 24 hours , please reach us on elegantelayer@gmail.com

Are there any additional charges (sales tax, octroi etc) on items?
There are zero hidden charges when you make a purchase on. The prices listed for all items are final (exclusive shipping)

How can I cancel my order?
We have no cancellation policy, once the order is placed you can't cancel the order. We also don't have exchange/return and refund policy. 

Are the colors of products shown on the website Accurate?
Due to monitor or screen display settings, there may be variation in colors of the products. However, we try to display the color as accurately as possible. Some products may appear smaller or larger than their actual size. 

Is my package Insured?
All items from Elegante Layers are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend not to accept the parcel.

What size should I choose?

Kindly refer our sizing guide provided on the page as they are accurate.

 In case u need any assistance on sizing and fit, you can email us on  elegantelayer@gmail.com and we will get back to you at the earliest

Can I ship to multiple addresses at the same time?

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.